Virtual Learning Environment (VLE): LUVLE SpacesArgh! I can't login
If you recently received a notice from ISS asking you to change your password and you ignored it, the problem could be that your password has expired. If so, you may be able to change it here https://www.lancs.ac.uk/iss/password/change/ or you can login at a PC in the library or public lab (when you will be prompted to change your password if it is necessary) or you can go to the ISS Service Desk (take your Library card with you). If ISS reset your password you have to reset it again yourself before it will work over the web.
It is possible that you are trying to login to a web site on the server that you should not have access to. If you know the site is the correct one and think you should have access please contact firstname.lastname@example.org
If you are using Internet Explorer it must NOT be set to "Anonymous login" in Tools, Internet Options, Security.
Student Webmail, Student Support, The Library, ISS
Contacting LT Support
+ who you are (specially if you don't use a Lancaster University email address)
+ the department or course title or mnemonic, e.g. Geog307, if applicable
+ the web site you are trying to use (the address / URL)
+ the login name you are using, note: do NOT send us your password
+ what is wrong, e.g. can't find the URL, can't login, web site misbehaving etc
+ your Web browser and version, e.g. 'Internet Explorer 5.0'
I've forgotten my Windows login and/or password
I can't login from my room on campus
Solution: Login to Windows in the library or a public lab and Windows will automatically request a password change if one is required. Once the password has been changed it will work from the library, a lab or a networked study bedroom.
The same solution should work if you change your password from a study room too but we have not been able to verify that.
To change your Windows password, login and then press Ctrl and Alt and Del simultaneously.
I can't login to any of the sites I need
I can login on campus but not from home
Logging in from off-campus is just the same as logging in from a PC connected to the university network.
If you can login on campus but not from home check that your browser is not configured to automatically send a password that's been changed or a password for some other network (like AOL or Freeserve)
I can login to some sites but not site X
If you are a student based at Lancaster University, you probably won't need to login to any web sites on KTRU-MAIN. You are most likely to need to login to a web site on KTRU-MAIN if you are a student based away from Lancaster or you aren't a Lancaster student or lecturer.
My network login is working but I can't login to my web site
Repeated login prompts
If you are browsing from on campus or using the university dial-up service, check that your browser is configured as ISS recommends.
There seems to be something wrong with the web site I'm using
(see the 'Report a problem' link on this page).
Usually I can login but occasionally the server is unavailable
The campus network is occasionally unavailable on Tuesday mornings from 8am.
What are my login name and password?
- if you are asked for a 'domain', enter 'lancs'
If you are a Lancaster University student but you don't know your Windows network login details, contact the ISS Service Desk on the ground floor of the library.
- if the site URL begins 'http://ktru-main' or 'http://notes', your Windows login details will not work; you need other login details that your course tutor should provide, if you don't have a tutor, contact LT Support.
What should I do if I am not using a fast internet connection?
So, we suggest that you type your work in a word processing tool (like MS Word) and save your work. When you are ready to post your work, you could copy the comments from your document and past them into LUVLE (if you are posting comments).
If you are attaching a word comment, please make sure that you have a saved/up-to-date copy on your computer before attempting to upload your file into LUVLE.
Why do I get login prompts when clicking on Office documents?
Sometimes you get asked for your username and password AGAIN when you try to open a Microsoft Word document or a PowerPoint presentation, even though you've already logged in.
This is not the same login, or indeed a real login, it's a bug in the copy of Microsoft Office on your PC. Your PC thinks the Word document or PowerPoint presentation is password protected, but it isn't.
If This Happens simply click cancel when asked for your username and password and you will get access to the document or presentation.
You can avoid these additional login prompts by patching your version of Microsoft Office, contact the ISS Service Desk for details, http://www.lancs.ac.uk/iss/support/
Why do I get login prompts when using Windows Media Player?
Why do I need to login anyway?